FAQ

Below you can read frequently asked questions about auto glass service, repair, and replacement. If you are in need of any of our services, would like a free estimate, or would simply like more information about the services we offer at That Glass Place, feel free to visit our location or call us at 703-491-7577 today!

FAQs

FAQs

1.    How long will my replacement windshield take?

It takes about one hour for installation, then an additional hour of drying time before your vehicle can be safely driven.

2.    Do you offer mobile service?

We offer free mobile service to customers in the the Northern VA area coverage area including the cities of Fairfax, Woodbridge, Tyson, Springfield, Chantilly, Centreville, Alexandria, Arlington, Falls Church, and more.

3.    How long will my replacement windshield take?

It takes about one hour for installation, then an additional hour of drying time before your vehicle can be safely driven.

1.    What happens to the stickers I have on my windshield?

In most cases stickers can be re-applied to your new windshield. If for any reason stickers are not able to be re-applied our technicians will save the stickers for you.

4.    What type of auto glass do you use?

We use only high quality auto glass that meets or exceeds all federal safety standards. Most of our parts come from OEM (Original Equipment Manufacturers) including PPG, Pilkington, Mopar, and Carlite. If you would like a specific brand of glass, we would be happy to check on it.

5.    If I file an insurance claim, can I choose any auto glass shop?

Yes. By law you have the right to choose your auto glass repair shop.

6.    What auto insurance companies can you work with?

We work with all insurance companies.

7.    Do you do windshield repairs?

Yes. It is important to get your windshield repaired as soon as possible before the chip spreads. The longer you wait, the more dirt and debris will collect in the chip. It usually takes only 20 to 30 minutes for a repair. If for any reason the repair fails or you are unhappy with the results, the cost of the repair can be applied toward a replacement windshield.

8.    Will filing an auto glass claim raise my rates?

Yes. Our auto glass technicians will vacuum up all visible glass.

9.    Will you clean up the broken glass?

In most cases, filing a claim will not affect premium rates because auto glass and windshield replacement are considered a no fault claim. However, we do recommend that you confirm this with your insurance provider.